Identity Management: More security, less work

The net result is fewer calls over access problems to your help desk. META Group estimates that currently, upwards of 40% of support calls can relate to password issues. Indeed, the figures can be quite illuminating. According to accepted analyst's figures the cost of ownership per user, per application is around £30 per year. This cost includes the setting up of users, resetting forgotten passwords, deactivation of leavers, changing user rights, and lost user...