Practice what you preach - When things go wrong

Despite the fact that I've have written about the importance of redundancy previously, the past few days have been a real eye opener for me. Companies have failover plans but what about individuals and SOHO's. (small office, home office)?

Last Friday, my broadband line went berserk and with went it all my emails and other stuff that was of the utmost important for my work. They were not lost, simply not available to me.

Suddenly, my laptop seemed to be a lot less interesting and, for the first time in a week, I switched it off rather than doing some work on it.

Obviously, I tried to solve the problem by myself but, unfortunately, like many, I rely too much on online access to solve my daily problems. I’d forgotten where I’d put the details of my router and I’d also forgotten to print out the ISP’s technical support phone number.

Ultimately, all my technical knowledge was useless. The broadband line was working but for some unknown reason, I have been disconnected from my service provider for more than 60 hours now.

I have opened a ticket with them and, at the time of writing, I am still waiting for an answer. Now, I had a dialup backup connection but analogue modems are now as popular as floppy disk drives and my laptop does not come with one.

Moreover, I would more than likely to have to fork out a substantial amount of money if I had to access the Internet via narrowband.

Fast forward to this Tuesday afternoon and here are the wise words I have for you:

  • Print and stick your service provider phone number and email details next to your computer.
  • Get an analogue modem and some free PAYG account from a cheap service provider; still better than going to the Internet Cafe nearby.
  • Know where the nearest Internet Cafe is situated and what are the opening hours, for when everything else fails.

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