Thousands Left Out of Pocket

The Guardian reports that a website that appeared to be based in central London was actually run from the US, where authorities have closed it.

Billed as "The UK's best source for digital video equipment" has been shut down by US authorities - but not before thousands of British internet shoppers paid for Christmas presents which have failed to arrive.

The website,, appeared to be a British-based operator, and offered a London-based 0207 phone number. But calls were routed through to a call centre abroad. In reality the site was owned and run out of Waltham, Massachusetts by Nepco.

While some UK-based customers received their goods, others didn't. Some that arrived were built to US specifications and wouldn't work in the UK. Most buyers were charged more than the original quoted prices, and had sought refunds.