Users Need Fraud Helpdesk

Silicon reports that a consumer watchdog is calling for banks, utility and mobile phone companies to set up dedicated identity theft helpdesks for distressed victims.

The National Consumer Council (NCC) is lobbying the government to ensure a minimum standard of service is offered in companies that deal with ID fraud, in a bid to make it easier for consumers to prove their identity.

This is really a plea to businesses to not treat these people as criminals.

The group said ultimately that could lead to a national ID theft 'help point' where consumers could report fraud.

The NCC cited the Home Office's claim that identity fraud in the UK costs £1.7bn per year - although an investigation by silicon.com found the real figure was less than a third of this.