"Customer service : an example of what not to do" - The Return

For those still looking for a refund from e7even before it winds up, have a look ar ADSLguide.org.uk which will provide you with several ways to recover your hard earned money.

You might also want to read this thread and this one on how exactly your money might be returned. The refund process will be long and tedious. You've been warned.

Having switched to Bulldog Broadband, I believed my problems would disappear overnight. However, I was wrong, very wrong indeed. Since January, I've been plagued by a number of issues that I've tried to evade by various means: Changing modems (from a BT model to Bulldog's own), changing computers (from a Dual Pentium 3 to a Pentium 4 2.66GHz), changing browser (IE to Opera), altering the way I interact with the Internet and even replacing my firewall with Windows XP's own model.

But things went from bad to worse; abnormal number of errors, My 8Mb turned out to be a measly 2.9 to 3.1Mb, my internet line often drops dead - no disconnection, just dropping dead - for no reason. No P2P, no tricks, no webserver, I was just asking for a stable, quick internet line.

That's not all though. For personal reasons and as a fail safe option, I kept a second phone line which I use routinely to make personal calls. I've never used Bulldog's unlimited calls and have always stuck to my tried and trusted call18866 service.

Having noticed a £13 overcharge on my latest bill, I called their support line, only to be told that on accepting the bulldog broadband and their landline - which is compulsory - I had also opted-in to a contract for their £12 calling service. You have to fork out an additional £20 admin charge if you want to opt-out.

Fortunately, the contract period for Bulldog Broadband is only six months. You can bet that I am going to give them a good kick in the b***. With Carphonewarehouse now offering excellent deals and upping the ante with a £24 24Mb line - £20 till the end of May 2006, I can smile again.


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