Pervasic Ltd has outlined seven key steps for de-risking an organisation’s transition to mobilising field service engineers and mobile workers.
The benefits of wireless data applications on handheld devices are well documented, such as enhanced mobile workflow, reduced administration, minimised cost, lower call centre traffic, and productivity increases of up to 40%, and result in compelling financial, operational, IT and HR efficiencies.
Based on its depth of experience in mobilising large teams of field service engineers and mobile workers on behalf of numerous private and public sector customers, Pervasic has outlined the top seven ways that organisations can de-risk their move to mobility to help ensure a successful transition.
1. Clarity and Commitment - Make sure there is a clear business goal and get buy in and resource commitment from all stakeholders – business, finance, it, security, sponsor, trade unions and users.
2. Define Before You Sign - Ensure you define and sign off the project plan, specification and success criteria upfront.
3. Inclusion Not Confusion - Involve the user from the very start - make the application simple and intuitive. If it’s not used the project fails.
4. Keep It Real - Use a fast track, interactive, iterative design methodology. Remember, it’s not real until users see the screens.
5. Concentrate on the Core - Concentrate on delivering the core application; get the big win; then phase in additional functionality
6. Check the Change - Mobile is new and different so acknowledge and manage the culture change that comes with it.
7. Referenceable and Replicable - Choose a mobilisation partner with a successful, referenceable track record that delivers an end to end solution using ‘templated’ (replicable) functionality. It’s not just about getting the technology right. You need to have confidence in your delivery partner.