The ins and outs of VoIP

Although many businesses know that VoIP (Voice over Internet Protocol) can provide them with free or cheap long distance, most are not aware of its potential shortcomings, such as

•poor audio quality

•dropped calls

•VoIP may shut down during power outages

•VoIP may not be able to connect to an emergency service line.

To support the technologically-complex demands of VoIP, businesses often need to upgrade their corporate network and broadband service configurations or suffer the consequences listed above.

Firms must first prepare their LANs (local area networks) and WANs (wide area networks) if there is to be a successful VoIP deployment. VoIP may not be an option for companies that lack a sound network infrastructure.

The conventional telephone system may not offer the enticing features of VoIP, such as lower costs and higher mobility, but it still offers reliability. Companies that want the option of using VoIP without compromising stability should consider hybrid IP-PBX systems.

Hybrid systems allow businesses to safely and gradually utilize VoIP while maintaining their financial investments in traditional telephone systems.

Learn about implementing hybrid strategy here or read the FCC’s (Federal Communications Commission) advice at http://www.fcc.gov/voip/.