IT managers and support people the world over have to have one key character trait: Extreme patience.
Networld World has pulled together a bunch of stories from IT managers about some of the more curious things that have happened to them in their careers. Some examples:
“In the early days of PC's most everything was stored on floppy disks. It was fairly common for these disks to eventually go bad. I was able to retrieve most information off of floppies using some bit level utilities. Word of my skills were talked about around the company and I was well known. One day I received a call from a sales rep on the west coast. He had a floppy that had a sales quote he spent a lot of time working on and the client needed it soon. He asked of I could recover the data off of it and I told him to send me the disk and I'd look at it. About 30 minutes later the receptionist in our area walked to my desk and had a perplexed look on her face. She held up a fax of a floppy from the sales person.”
“I have a user that complained that his sytem was not working and that it was mission critical. He was down and I needed to fix it. He told me that the PC would not boot. I asked him to check and see if the powerstrip under his desk was tripped. He told to wait that he would have to get a flashlight. I said "what do you need a flashlight for?" I told him that it was right next to the desk. He told me that it was difficult to see because they had a power outage. I hung up the phone.”
Got any stories of your own? Post away.