Europe is where you need to be to get the latest strategic, tactical and operational information you need to drive customer satisfaction and excellence in the contact centre. It delivers the thought leadership, tools and techniques to make it happen, and dives deep into success factors including your people (agents are your most valuable asset), the processes (and the metrics that drive them), and the enabling technologies (underlying it all).
The Executive MindXchange is unique in its interaction - you do not simply attend, you are integral participants in the event. Network, discover best practices, learn about new technology, make new contacts and engage in in-depth and candid discussions with other customer contact centre leaders. Join us to determine your future and your industry's future.
The event will take place in Barcelona, Spain on the 9th and 11th of November 2008.
To find more about this event and to register, go here