Business Process Modeling Notation

IBM has released a new version of its BPM (business process management) tool optimised for small and medium sized businesses.Unlike other BPM software packages tailored for large enterprises, IBM's BPM Express tool, which is...

When it comes to times of change; whether new business, mergers & acquisitions or downsizing, maintaining customer focused Service Management can be a real challenge.  Typically an organisations' Service Desk will be...

You spend ages doing business impact and risk analyses, developing and implementing a strategy, and conducting awareness and training campaigns. Then the first new project comes along and no-one even considers business continuity...

Whether you are a BPM expert, beginner or somewhere in-between, our conference will be your wisest investment for 2008. This year's theme is Create and Sustain a Continuous Process Improvement Culture and it will span the whole...

Unified communications has the potential  to dramatically simplify and improve enterprise communications, as well as improve business agility.   By integrating various forms of communications, such as voice, video,...

External pressures on businesses from mergers and acquisitions, organisational change, and regulatory compliance are causing 'fault lines' in financial processes that are exposing businesses to potential fraud, mistakes and...

Businesses across all sectors are committed to the concept of customer service and, as a result, are increasingly integrating their CRM systems within broader enterprise-wide customer strategies.  So finds a survey of...

Top Log Mistakes are, in no particular order, #1 not logging at all. #2 not looking at the logs #3 storing logs for too short a time #4 prioritizing the log records before collection #5 ignoring the logs from applications #6...

Both ERP and CRM are increasingly becoming mainstream applications for U.S. medium businesses (MBs), according to AMI-Partners’ 2006-2007 U.S. Small and Medium Business Applications & Solutions Market Overview.Over one third...

BT is encouraging small businesses to calculate their carbon footprint and explore ways of reducing their impact on global warming through a new website at www.btplc.com/climatechange.BT’s carbon calculator enables office-based...

Or is it all too difficult in the face of board level challenges to IT spend and demands for quantifiable Return on Investment? Opting to hand over a massive chunk of the budget to a big name brand may provide the necessary board...

Many IT Managers may think it is easier to work with one organisation, however many separate companies it comprises. But how often is that actually the case? Can finances be handled centrally, or does each piece of work have to...

The big brands’ essential promise is: “We specialise in everything.” On paper, that is perhaps the case. They may indeed have an array of specialist companies under one brand but just how closely integrated are these...

British business is failing to reap the rewards of IT innovation, research amongst top Chief Information Officers reported today. Too many boardrooms are still in the dark over IT's role in business transformation and managers...

The term Business Process Management (or BPM) refers to activities performed by businesses to improve their processes. While such improvements are hardly new, software tools called business process management systems have made...