Conventional Knowledge Management has always attempted to create the infrastructure for knowledge sharing in the enterprise.
Knowledge Management assumed everybody was prepared to give up what they know but its limits are the limits within understanding the company culture.
Collaboration (i.e. collaborative workplaces that everyone can edit) can overcome any reluctance to participate by identifying who is contributing the information and help; measure what that means to the company or to partners and customers; and therefore could be recognised and rewarded like any other contribution.
Mark Levitt, Vice President for Collaborative Computing and the Enterprise Workplace at IDC, says that most organisations are still in the evaluation phase for next generation enterprise collaboration tools.
Figuring out how these tools will improve the workplace and how they might fit into the existing technology infrastructure are the biggest challenges.
But certain companies have already nurtured a work culture of innovation that encourages individuals to contribute to projects that would normally fall outside of their individual job descriptions.
Mindjet makes software that helps people visualise and use information. Its products enable individuals and teams to work smarter, think creatively, and save time every day.