When Technology Can Alienate Clients

Hedge Fund Management Company says it is important to use technology smartly; all too often the technology can dictate operations and clients can feel alienated.

Automated case management has to be a priority for hedge investment companies at a time when investors are demanding more and more sophisticated analytics, more frequent, timely and segmented reporting and the transparency of transactions has become a “must-have”, rather than a “value-add”.

The whole process of customer management at its most basic, such as tracking all communications to provide an audit trail, has led to the value, volume and complexity of the business processes that support client relationships.

When servicing the investment management technology is a central feature of hedge fund administration.

To have the ability to deliver asset valuations, you must have straight-through processing and robust systems to deliver information to investment managers and investors in an extremely timely manner.

The days of manual processing are long past and we had the advantage, as a company starting out from scratch, to look around and choose the best technologies that matched our needs.

Oceanus is a systems integrator and customer management specialist; providing comprehensive document and case management solutions for customer acquisition and customer service environments in Consumer Finance, Telco's and Utility companies.

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