Customer relationship management (CRM)

Computer maker Hewlett-Packard is reportedly switching from Oracle's Siebel CRM software to Salesforce's cloud based offering. According to International Business Times, an analyst has predicted that HP will be signing a mega...

Microsoft has announced the availability of the beta version of its next-generation Customer Relationship Management (CRM) product.The software giant has made its new CRM software product, Dynamic CRM 2011, available for testing,...

Microsoft has unveiled the latest version of its customer relationship management (CRM) software, Microsoft Dynamics CRM 2011. The announcement came at Microsoft's ongoing Worldwide Partner Conference. The software, previously...

Software giant Microsoft has rolled-out a redesigned version of its Microsoft Dynamics DRM software, which will be targeted specifically at non profit and non governmental organisations, in order to widen the user base of the...

Salesforce.com, a company widely known for its customer relationship management (CRM) suite, on Tuesday unleashed a new mobile iteration of its customer management services that will be available to users for free.   The...

Oracle has unveiled its Customer Relationship Management (CRM) Gadgets for Sales; a set of sophisticated applications that are designed to assist salespersons in carrying out desktop search along with accessing information about...

An old work colleague from more than 10 years ago pinged me a random email last week asking which CRM (Customer Relationship Management) software I use for my sales teams. She actually described it as follows: "What system...

The adoption of CRM has brought companies as many problems as it has benefits One of the big reasons why I see that CRM systems don't go far enough and often exacerbate any problems is that they are not geared to the individual...

Surado Small Business CRM is the complete solution in an easy to use, integrated package -- Contact & Account Management, Sales Automation, Marketing Automation, Customer Service, Project Management and optional integration...

Salesforce will offer to its customers the possibility to share data amongst themselves. The new feature called "Salesforce to Salesforce" will help create business networks more quickly. For a cost of USD 1200,...

Travel Sciences announced that it has integrated Facebook with its customer relationship management (CRM) solution known as OpenTravel CRM. OpenTravel CRM is the first free, all-inclusive CRM and back office software for travel...

Fonality, a maker of business phone systems, announced that it will create the industry’s first phone system that unifies both telephony and customer relationship management (CRM) for small and medium-sized businesses...

Businesses across all sectors are committed to the concept of customer service and, as a result, are increasingly integrating their CRM systems within broader enterprise-wide customer strategies.  So finds a survey of...

A recent seminar held by NewVoiceMedia, Europe's leading Hosted Telephony Service provider, highlighted how contact centres are failing to fully utilise CRM data to drive new business initiatives. The event which showcased...

Both ERP and CRM are increasingly becoming mainstream applications for U.S. medium businesses (MBs), according to AMI-Partners’ 2006-2007 U.S. Small and Medium Business Applications & Solutions Market Overview.Over one third...