How A Centralised Notification Hub Can Make Life Easier

Along with the exploding number of systems in place to monitor IT, business processes, manufacturing and facilities the need for automated notifications on business-critical events is growing.

Vendors of monitoring solutions naturally focus on detecting events not on communicating these events. Halfheartedly they have implemented rudimentary features for 1-way notifications via email or text messages.

However, these notification implementations do not have essential features like delivery tracking, replies, escalation procedures and audit trailing.

Moreover, they lead to a “zoo” of multiple notification systems in place. A “notification zoo” is difficult to manage, monitor and to maintain and creates multiple-notification confusion among service workforce members.

And even more, it endangers the very business continuity it is thought to increase. Boehringer Ingelheim France is a prominent and recent example of implementing a centralized notification hub to consolidate notification systems and to resolve the multiple notification confusion.

With a central hub at the heart of Boehringer Ingelheim France’s monitoring infrastructure, the company has been able to increase uptime of their IT systems to more than 99.9%.