Real-World Examples Of Gartner’s "Communication-Enabled Business Processes"

Ever since the invention of unified communications and the appearance of technology-driven products for Voice-over-IP (VoIP) or instant messaging, vendors and analysts have been struggling with rather abstract business cases as well as vague Return on Investment and productivity increase calculations.  In January 2008, Gartner’s vice president Bern Elliot first coined the term “Communication-Enabled Business Processes” (CEBP) in his article...