Microsoft Corp. has offered a glimmer of hope to the anguished Sidekick users, by claiming that it can still restore most of their wiped out data.
Earlier this week, T-mobile claimed that the data stored by a number of Sidekick users was almost certainly erased following a technical anomaly in the computer systems that remotely stored the users’ information.
However, Microsoft on Thursday sparked hopes amongst the affected users by claiming that it has recovered “most, if not all” of the erased information, and will reinstate it the moment it validates the data.
In an open letter to the affected Sidekick users, the Redmond said it would “work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible”.
Furthermore, T-Mobile and Microsoft have both extended their apologies to the Sidekick customers for the collapse of the service, which surfaced last week and left a number of Sidekick customers in the state of agony.
The duo has also announced $20 refund for the customers to cover up the cost of one month of data usage, as well as $100 worth of customer appreciation card for those who a “significant and permanent” loss of their all important data stored on the phone.
(The Wall Street Journal)