Keeping The Data Centre Going Over Christmas – The Importance Of DR, Back-Up And Staffing / Management

Keeping The Data Centre Going Over Christmas – The Importance Of DR, Back-Up And Staffing / Management

As the Christmas holidays draw nearer, businesses are preparing for the festive close down and staff are looking forward to some well earned downtime. 

Sadly, downtime for the business is not an option and for those concerned with data protection and disaster recovery the risk does not go away.  

David Boyd, senior consultant at GlassHouse Technologies (UK) describes what can be done to ensure that everything runs smoothly within your data centre during periods of reduced staffing levels?

It is likely that Christmas will pass without incident and everyone will return to work refreshed from the break. However, to reduce the impact of a disaster you should do a little pre-planning now.  

Firstly, check and understand your service level agreements (SLAs). At this time of year most organisations have a reduced customer base. 

In this case your recovery time objective and recovery point objectives (RTOs and RPOs) may be longer and pressure to return service following a disaster may be reduced.  Conversely, if this is a particularly important time of year (e.g. retail organisations) your SLAs will be much tighter. 

The SLAs will dictate how many staff need to be available. If you aren’t going to maintain a large IT workforce on site, be sure you know how to contact them. 

Bear in mind the people needed to exercise your disaster recovery plan may not be where you expect them to be; do not assume they will be contactable on the same number or be within an easy commute of the office.

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