HP is increasingly feeling the heat in China over its failing laptops. Now a government department, the General Administration of Quality Supervision, Inspection and Quarantine, has said its investigations showed the world's biggest computer maker had, indeed, sold portable PCs equipped with defective Nvidia graphics cards.
The quality control watchdog said an investigation into Hewlett-Packard showed that the company had sold some faulty laptop computers, and ignored consumer protection regulation.
The body said on its web site that it had identified six models affected by the problems so far reported by 170 users. Faulty video cards caused some HP Pavilion DV2000 and Compaq Presario v3000 laptops to overheat, resulting in black screens of death, the report said.
HP told Reuters it acknowledges the findings of the AQSIQ. "We are working on a detailed action plan to ensure all points are addressed and will publicly outline this plan soon," the firm said.
The Chinese watchdog's said it thinks that HP failed to properly protect its customers although it has fallen short of ordering the recall which some complainants were demanding.