HTC Issues Apology Over Hero Android Fimrware Upgrade Delay

Smartphone maker HTC has issued an official apology for the delay in dishing out the latest firmware update for its highly popular Android based Hero smartphone, which will allow users to upgrade their phones to Android 2.1.

Owners of the HTC smartphone - which, prior to the upcoming launch of the Nexus One, has been touted by many as the best Android handset - have now started to question HTC's commitment to providing crucial updates.

The over-the-air update will install version 2.1 of Google's Android OS, codenamed 'Éclair'. HTC today reassured Hero owners that they would soon have the new OS, saying: "The integration of Éclair on the HTC Hero took longer to develop than anticipated and we apologise for this delay. We are committed to meeting our customers' demand for this update.”

With the update installed, users will finally enable be able to take advantage of software such as Google's new turn-by-turn Google Maps Navigation.

Meanwhile, a group of irate HTC Hero users are to present a formal petition to the company, accusing it of misleading them with false deadlines for the update.