Microsoft beefs up mission-critical support

Microsoft has released a new add-on for its Premier Mission Critical Support services, allowing enterprise customers to get personalised support from the company in an instant.

The software outfit said the Premier Mission Critical add-on will allow customers to get specialised support for their most critical and complex solutions.

The add-on comes with a specially-designed service and support programme, offering "solution validation services, architectural reviews and problem-resolution" resources.

The aim is to offer state-of-the-art support services for the most critical enterprise operations, apparently.

The company reckons that even if an organisation has a qualified IT department, there are some problems which require an instant and expert response to resolve.

Norm Judah, chief technical officer at Microsoft Services, said in a statement: “It goes without saying that mission-critical solutions require higher levels of attention, given their potential to stop business in its tracks if an outage or other incident occurs.”