Skype is down for second day

[UPDATE] 14:08. The Folks at Skype say things are getting better and that over 10 million people can now use the service at any given time. Things might still be slow but it's better than nowt.

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For the second day running, many users are experiencing connection problems with VoiP service Skype.

We first started experiencing problems with the Internet telephony and messaging service late yesterday afternoon with dropped connections and failed log-ins, and things seem to have become worse today.

Skype is aware of the problem and posted the following statement yesterday:

Earlier today, we noticed that the number of people online on Skype was falling, which wasn’t typical or expected, so we began to investigate.

Skype isn’t a network like a conventional phone or IM network – instead, it relies on millions of individual connections between computers and phones to keep things up and running. Some of these computers are what we call ‘supernodes’ – they act a bit like phone directories for Skype. If you want to talk to someone, and your Skype app can’t find them immediately (for example, because they’re connecting from a different location or from a different device) your computer or phone will first try to find a supernode to figure out how to reach them.

Under normal circumstances, there are a large number of supernodes available. Unfortunately, today, many of them were taken offline by a problem affecting some versions of Skype. As Skype relies on being able to maintain contact with supernodes, it may appear offline for some of you.

What are we doing to help? Our engineers are creating new ‘mega-supernodes’ as fast as they can, which should gradually return things to normal. This may take a few hours, and we sincerely apologise for the disruption to your conversations. Some features, like group video calling, may take longer to return to normal.

Enterprise products including Skype Connect and Skype Manager continue to function normally.

Customers using the enterprise version of Skype for Windows may still experience delays signing in.

You can keep up with the latest news on Skype's Twitter feed. The latest post says, "Thanks for your continued patience while we get everyone back online – sorry especially to those of you who are still waiting."