Microsoft has withdrawn its recent update for Samsung Windows Phone 7 handsets following complaints from users that it wouldn't install correctly, with some even having their phones rendered completely useless.
The feature-light update was supposed to be a gentle precursor to a more in-depth release in March that will bring the long-awaited copy and paste facility to the company's flagship mobile platform. As a result, it was merely supposed to update the updater - laying the groundwork for the later release.
Sadly, almost as soon as the update was released users started to complain of problem installing it, with many finding that their phones would reboot part-way through the process, reverting back to the old firmware version.
Some, however, had significantly worse problems - with users even reporting that their handsets were completely bricked by the update, unable to even enter the in-built recovery mode designed specifically to restore a phone in the event of a bad firmware update.
The common thread between all of these issues appears to be the manufacturer: Samsung. Users with Samsung handsets that have an older factory firmware are the ones most likely to be affected by the flaw.
"We have identified a technical issue with the Windows Phone update process that impacts a small number of phones," said Microsoft in a statement issued earlier today. "In response to this emerging issue, we have temporarily taken down the latest software update for Samsung phones in order to correct the issue and as soon as possible will redistribute the update."
With the company's first update for its flagship smartphone platform hitting such a major speedbump, Microsoft will have to work hard to win back user confidence if it truly wants to compete against the popular iOS and Android platforms.