Amazon Opens Edinburgh Call Centre

Amazon is going to set up a new call centre in Edinburgh, Scotland, a move that has been seen by many as a part of the company’s latest attempt to expand its UK operation.

The new call centre, aimed at handling customer enquiries for Amazon.co.uk, as well as delivering technical assistance for Amazon MP3 and Kindle services, will bring a total of 900 jobs to the city; 500 of them will be permanent, and the other 400 will be on a temporary basis, the company revealed.

The move came at a crucial time when Amazon is already looking to expand its businesses in to a much wider range of categories including sports equipment and groceries.

“As our business continues to grow and we move into new areas like grocery, sports and clothing, our customer services support needs to expand as well,” said Allan Lyall, the vice-president of European operations and customer service at Amazon, Internet Retailing reports.

The new Scottish facility also enjoys the backing from Scottish Development International, which is likely to help Amazon with a hefty £1.8 million grant for training employees and to help furnish the new premises.

Amazon already has a presence in Scotland, with operations in three other cities.