Online retail giant Amazon has continued to experience some major network connectivity issues affecting some of the company’s cloud servers that were taken offline by lightning this weekend.
Despite the company’s hard work to bring its services back online as soon as possible, many customers are likely to have to wait for a couple of days at least until the EC2 Elastic Cloud services start operating again.
A large number of customers have reportedly become quite annoyed and frustrated by this development, and the fact that the recovery process is taking much longer than anticipated, is not helping matters.
"We know many of you are anxiously waiting for your instances and volumes to become available and we want to give you more detail on why the recovery of the remaining instances and volumes is taking so long," Amazon said in a statement, IT Pro reports.
"Due to the scale of the power disruption, a large number of EBS servers lost power and require manual operations before volumes can be restored,” the company added.
Amazon also wanted to make it clear to its worried cloud users that the disruption was caused by a freak accident.
“Normally, upon dropping the utility power provided by the transformer, electrical load would be seamlessly picked up by backup generators...the transient electric deviation caused by the explosion was large enough that it propagated to a portion of the phase control system that synchronises the backup generator plant, disabling some of them," the company explained.