Several Xbox Live users were accidentally banned from the platform, following a software error, Microsoft has admitted.
The software giant has a policy of banning Xbox users who have modded their consoles from the online gaming platform. However, this time, mistakenly, the company also banned unsuspecting users who had done nothing wrong along with those who were caught with a modded console.
Microsoft said in a recent blog post that it was aware what had happened and was in the process of revoking the ban from the accounts which had been mistakenly banned from Xbox Live.
“It was brought to our attention that a number of customers had concerns about the validity of a recent ban of their individual consoles,” said Stephen Toulouse, the head of the Policy and Enforcement team of XBox Live.
“After an initial investigation we have confirmed that a handful of banned consoles did in-fact appear to not have been modified or tampered with,” he added.
Toulouse said that the accidental bans happened between August 29 and September 9 and affected a very small percentage of users. The banned accounts are being restored and affected users will get 1600 Microsoft points and free access to Xbox Live Gold Membership for the next 3 months.