BlackBerry maker RIM has detailed a compensation package it is offering users affected by last week’s service failure.
And rather than hard, cold cash customers deprived of their messaging and other services are being fobbed off with a bundle of apps for their hobbled handsets instead.
RIM reckons the bundle of 12 apps would sell for over $100 from its BlackBerry App World store It includes games such as SIMS 3, Bejeweled and Texas Hold’em Poker 2, speech apps from iSpeech.org, Nobex Radio Premium and Shazam Encore. Enterprise customers will get a month’s free Technical Support.
RIM co-CEO Mike Lazaridis said in a statement: “We have apologized to our customers and we will work tirelessly to restore their confidence. We are taking immediate and aggressive steps to help prevent something like this from happening again.”
Some customers lost services for three days in the outage that will cost RIM a small fortune, coming as it did as Apple's latest iPhone update hit.