Ofcom data names and shames Three mobile, TalkTalk broadband as UK's worst services

Regulatory body Ofcom has published its complaints data for the first quarter 2012, with the findings covering a range of telecommunications services including the publication of statistics related to pay TV for the first time.

Three received the most complaints in the mobile market by a considerable margin, attracting 0.14 complaints per 1,000 customers. Vodafone and T-Mobile occupy joint second in the name and shame study, with a .08 grievance-ratio, while O2 appears to boast the most customer satisfaction with a mere .02 complaints.

The latest mobile figures are roughly in line with previous findings. O2 has consistently registered a low level of complaints, while 3UK has topped the Ofcom wall of shame on all but one occasion – Q4 2011, when Orange skyrocketed from .07 to .17 complaints per 1,000 customers.

In the world of broadband, complaints are typically more commonplace and TalkTalk's service aroused customers' outrage the most in Q1 this year, with the company registering .56 complaints per 1,000 customers, or roughly one complaint for every 2,000 subscribers.

Still, with TalkTalk's total broadband customers in the region of four million, this ultimately amounts to a minuscule .0005 per cent of customers registering an official objection with Ofcom, with the government-approved industry supervisor noting that most customer complaints are typically directed at providers or the independent Alternative Dispute Resolution scheme in most instances.

Other interesting trends to consider in the broadband market include Sky's complaint figures falling for the sixth consecutive quarter to .19, making it the most approved of ISP in the study. The inaugural release of numbers related to customer objections in the pay TV market show BT Vision to be the most complained about provider.