The excitement and anticipation that met the announcement of the Google Nexus 4 smartphone has been replaced by anger and frustration over stocking issues, forcing a senior Google exec to apologise for the widespread shipping delays.
The handset, manufactured by LG, has lived a controversial life from the outset. It sold out within just 30 minutes of its release on 13 November, while the Google Play store crumbled under heavy traffic leaving numerous orders in checkout limbo before being lost altogether, much to the dismay of customers.
With stock shortages and a shipping backlog persisting over a month on, Google’s Managing Director for UK and Ireland, Dan Cobley, has sent an apologetic email to customers which points the finger of blame at LG for its “scarce and erratic” supplies”. Shared on the XDA Developers forum, the message reads,
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Google will be hoping a Christmas catch-up on unfulfilled orders will turn the tide of negative press surrounding the Nexus 4. Before the supply issues the mood had been positive, with the phone’s modest £239 price tag (8GB version) belying its high-end specifications. Check out our comparison of these specs with one of 2012’s headline handsets, the Samsung Galaxy S3 LTE.
And for a full review of the Google Nexus 4, just follow this link.