Orange is now the UK's most complained about broadband service

Internet service provider Orange received the highest amount of complaints about its broadband service ahead of any other firm, according to a new report by Ofcom.

Figures for the third quarter of this year show that Orange, which operates under EE, has topped Ofcom's broadband complaints chart as it received 0.5 complaints per 1,000 customers - much higher than industry average of 0.24 per 1,000 customers.

The telecoms regulator says the spike in complaints may be linked to EE's withdrawal of a free broadband offer. In September, EE told customers, who were expecting free broadband until the end of their monthly mobile phone contracts, that they would lose the service unless they signed up for line rental at £14 per month from the firm.

The complaints received by EE are nearly double the amount made by customers just three months before.

Meanwhile, it is the first time since 2010 that TalkTalk has slipped to second place as the UK's most complained about broadband provider.

Although Ofcom figures show that number of complaints the company receives has fallen - at 0.35 per 1,000 subscribers - it is still above the industry average.