Agilisys revolutionises the way it delivers services to customers

Agilisys is one of the UK's most innovative IT and business process service providers. It serves both the public and private sectors, and has earned a strong reputation for deep domain expertise within local and central government, healthcare, and financial services. With a network of offices and centres of excellence throughout the UK, Agilisys employs over 1,900 staff, and prides itself on providing a flexible, customer-focused approach to service provision.

Many of the company's clients are UK local government organisations that choose to outsource their IT services and related business processes to Agilisys for relatively long periods – in some cases, up to ten years. On winning such a contract, Agilisys will typically take on the client's in-house IT team, and will also take ownership of the entire legacy IT infrastructure.

Dougie Reid, Service Director within the Managed Services division at Agilisys, explains: "We tend to inherit a mix of different servers and storage platforms from different vendors, running different operating systems and supporting different software. From an operational management point of view, this can be a real challenge: we need to maintain a very high level of expertise in our own IT team to manage the complexity. Managing all the hardware maintenance contracts and software licenses is also a significant concern, as they mostly need to be renewed at some point during the course of our contract."

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