Lloyds Banking Group websites were hit with a surge in traffic that prevented customers accessing their accounts for much of the morning.
The IT glitch, which caused problems for the now separate Lloyds and TSB brands as well as Halifax, meant websites were completely inaccessible for some and prevented most customers from logging in and viewing accounts online.
“We are experiencing an issue with our internet banking service this morning, which has affected the ability of some customers to log on successfully,” read a statement from a Lloyds Banking Group spokesperson. “We are working to resolve this as quickly as we can and we apologise to customers for the inconvenience this will have caused. Our branches, telephone banking and cashpoint facilities have not been affected in any way.”
Problems first began in the early hours of Monday morning with customers not able to access the Lloyds TSB site for around 90 minutes with the TSB site only starting to accept customers by 08:30. The group’s other sites came online as of 11:30 and all signs point to the problem simply being a huge amount of traffic and nothing more sinister.
The websites themselves were closed on Saturday to allow the rebranding and final technical work to go ahead before the launch earlier today. The banking group’s chief executive, António Horta-Osório, had promised the transition to two separate brands would be a “seamless” one and has been undermined as a result.
Lloyds and TSB became separate brands once again this week after Lloyds Bank had merged with TSB back in 1995. The breakup of the two brands makes TSB the eighth largest high-street bank. The first rebranded branches have already opened and other branches will follow later this week.
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