Nationwide bug causes account balances to vanish

Nationwide Building Society has apologised to its customers after a glitch on its website meant certain information disappeared when being viewed on the customer account page.

Customers that logged into accounts through Nationwide’s online banking portal were given a rude awakening with the glitch causing account balances to be wiped out and in some cases account details were completely absent.

“Some of our customers were unable to access their accounts this morning due to a technical issue. This has now been fixed and we apologise for any inconvenience this has caused,” a Nationwide spokesperson told IT Pro.

Most customers vented their anger on Twitter with the problem afflicting customers using both the desktop site and mobile app of the UK’s largest building society.

Nationwide are by no means alone in the banking sector when it comes to suffering website problems.

The most recent occurrence came when Lloyds Banking Group’s sites were down for almost half a day on the same day it relaunched Lloyds Bank and TSB as separate brands. In that case the websites of the two banks, as well as Halifax, were completely inaccessible for around 90 minutes after the sites struggled to cope with an influx of traffic.

The news that Nationwide’s website suffered an outage came on the same day that Which? revealed the results of a study it undertook into the online security of banking customers.

Nationwide found itself bunched together with a number of its fellow high street banks and building societies with a rating of 69 per cent when it came to online security of its customers. Bottom of the pile was Santander with a disappointing 47 per cent – 20 per cent less than its nearest challenger Halifax.

The survey ranked banks depending on how secure the site was in relation to logging in and out, transferring money to new payees, inputting personal information, and how sophisticated the site encryption is.

Image Credit: Flickr (Kake Pugh)