IT professionals prepare for busy Christmas

IT professionals are set for a busy festive holiday with over half anticipating having to work over the Christmas period and server failure the most likely reason for them to be called in.

A survey commissioned by Ipswitch’s Network Management Division found that 58 per cent of IT professionals expect to have to work over Christmas with 41 per cent revealing they will use the time off to reflect and plan for work in next year.

“It simply is not necessary for the hard working, under-appreciated people in IT to spend their time fire-fighting problems on their networks – regardless of the time of year – when they would rather be planning. It is evident that many these problems could be managed remotely by network monitoring technologies which could identify the exact sources of problems to prevent issues such as server crashes and poor application performance,” said Alessandro Porro, VP of international sales at Ipswitch.

The survey, which was given to 131 IT professionals at the recent IP EXPO in London, found that, in the past 43 per cent of workers were called out due to a server crash, 29 per cent due to a VPN being down and 28 per cent because of a user locking themselves out of an account.

Additionally 24 per cent were called out over Christmas as result of webmail not working and 18 per cent to fix Wi-Fi that was down in the office. Less common reasons included a laptop needing urgent repair [15 per cent], a key fob not working or a building being non accessible [eight per cent], or an attack on a network [seven per cent].

In terms of what IT professionals will be working on once 2014 begins, 37 per cent stated they will spend more time planning and less time fire-fighting with 36 per cent planning to develop BYOD policies.

Tightening and reviewing security policies will be on the minds of 31 per cent of IT professionals, 29 per cent plan to have greater visibility of what is happening on the network and 24 per cent plan to know what is wrong with a network before users notice.

Image Credit: Flickr (OldOnliner)