Network downtime blamed for firings and revenue losses

Network downtime is costing companies thousands of pounds in lost revenue and the buck regularly stops with IT employees when they are identified as the cause of downtime.

Related: Technical glitch causes downtime to London Stock Exchange

A survey of 210 IT professionals from large organisations in the UK, US and Canada found that 80 per cent of the companies that suffered from downtime in 2013 lost revenue as a result and the average figures per incident reached $140,003 [£83,694].

Of those surveyed, a massive 82 per cent admitted having experienced network downtime in 2013 that was caused by errors made by IT personnel. This wasn’t good news for IT personnel and one in five companies included in the survey fired an IT employee when an incident occurred. The picture was even bleaker for those working in the natural resources, utilities and telecoms sector where one in three firms sacked a member of IT staff when an error was reported.

As for the cause of network downtime, one fifth was put down to core errors and the financial sector as a whole lost an average of $540,358 [£323,045] every time an incident took place.

Avaya’s Fabric Connect solution, which is implemented when installing a new network device, is one way that businesses can reduce the amount of core errors that occur within a network. It automatically configures the distribution and core switches meaning that IT personnel only have to configure edge devices, thus not having to configure the core for service changes.

"Our customers immediately display a look of disbelief when we tell them that they do not need to configure the network core to roll out new services. Then, when we demonstrate the technology live that look of disbelief changes to one of excitement when they see what they can do,” said Marc Randall, SVP and General Manager, Avaya Networking.

Related: Downtime costs European businesses £300k per hour

Avaya’s survey was carried out in collaboration with Dynamic Markets [UK] in January 2014 and it defined large organisations as those with over 250 employees.