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Adobe Creative Cloud services down across the globe: Fix to take 24 hours

CloudNews
by Darren Allan, 15 May 2014News
Adobe Creative Cloud services down across the globe: Fix to take 24 hours

Creative Cloud is apparently playing up right now, and services relating to Adobe's cloudy suite are down across the globe (with some exceptions, reportedly).

This development was spotted by Softpedia, who noticed that Adobe had posted on its status page: "We're currently investigating an issue affecting users trying to sign in to Creative Cloud services. We'll update again when we know more." This message pertained to America, Asia and Europe.

And on the main Creative Cloud website, Adobe has posted: "Creative Cloud is currently undergoing maintenance. Please check back later. Thank you for your patience."

So some kind of major gremlin has got into the works, and Adobe's engineers are currently trying to extract it – and have been for a while now.

Apparently users won't able to sign in to Creative Cloud (or create a new Adobe ID), but otherwise the actual Creative Cloud desktop app and related files should be functional – although one Softpedia reader did contact the site to say his fonts weren't working.

Fingers crossed this is an unfortunate anomaly rather than a wider problem. Hopefully Adobe will have any kinks ironed out before too long. Not so long ago in its Q1 fiscals, Adobe was boasting about how its Creative Cloud is driving profits nicely, but incidents like this won't help the cloud-based offering.

This devastating downtime will further hamper consumer confidence in Adobe following its catastrophic breach in late 2013, when the usernames and passwords of over 38 million Adobe users were released online. 

Update: Some of our readers have been told by Adobe customer support that the problem is so severe that it will take "at least 24 hours to fix it".

Update #2 16/5 8:45am: Early this morning, Adobe announced that it had fixed the issue. The company posted a brief (but vague) explanation of what went wrong on its blog: "Several Adobe services were down or unreachable for many of you over the last 24 hours. The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID."

If you're really suffering from the Adobe downtime, check out our comprehensive guide on the best FREE alternatives to Adobe Creative Cloud.

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