Croydon runs into trouble with ICT switch

Service outages have been experienced by the London Borough of Croydon after a change in suppliers hit problems.

The local authority’s IT services were due to transfer from provider Capgemini to Capita Secure Information Systems early last week.

After the move, staff found themselves unable to access emails for the majority of the week, instead having to rely on the use of their personal email address to conduct council business.

Site users have also been left without access to transactional online services through the MyAccount platform – a system where residents can pay council tax, business rates or receive benefits.

A UK public IT publication reported that this was still a problem for users as late as yesterday, but work was being done to restore services as soon as possible.

“This is incredibly complex and as with any move of this size there will always be some residual issues. While the majority of our systems are fully up and running, there is a small number which we are fixing at the moment,” claimed Croydon.

It added that it expects the services still offline to be restored over the next couple of days.

Capita won multi-million pound contract

Capita took responsibility for the council’s ICT services from Capgemini after winning a £73.5 million contract in November last year.

Under the deal, the firm is expected to provide the local authority with a number of technology services, including service transition and continual service development.

Neither Croydon or Capita has confirmed exactly what is causing the technical issues, however the council has claimed the most important thing is that customers are still able to contact it if needs be.