I'm a Mac user again. After two years of using Chromebook as my primary PC and going "Microsoft All-In" for the summer with Nokia Lumia Icon and Surface Pro 3, at the end of August I returned to my first love - despite my reputation for hating it. I'm not anti-Apple. Fanatics who try to silence me, and other journalists not glowing about the fruit-logo company, just want you to believe that I am, by insisting bias where none exists.
Before Tuesday's splashy media event, I anticipated buying a new iPhone - to fit into my renewed Mac lifestyle. But the size really bugs me. Last weekend, I asserted that 9 September would start the Tim Cook era - that it would define where the CEO will take Apple. I used iPod nano as example of a product that defined Steve Jobs' leadership style. But Cook soiled my anticipation that he could be so bold. iPhone 6 and iPhone 6 Plus are too much like me-too devices, and they're not what I expected from the great innovator.
I assumed the rumours ahead of the event were wrong. But they were too right. I told one of my colleagues days before the product launch: "Apple is sure to disappoint if the iPhone 6 leaks show the real device. I sure hope it's better than that".
Goldilocks and the three iPhones
Call me Goldilocks undone. iPhone 6 Plus is too big. iPhone 5S is too small. But iPhone 6 isn't just right. It's a big phone for one with a 4.7in display, which isn't even 1080p. I expected Apple would smartly take a cue from Motorola and squeeze a larger display into a smaller body. Size matters, and "less is more" is a tried-and-true Apple design and marketing strategy.
For example, Jobs dealt with iPod mini imitators by killing off the music player and replacing it with something smaller: The nano. So as competitors prepared mini knock-offs for Christmas 2005, Apple sold something quite different. Cook's strategy appears to be imitation-debilitating in the strangest of ways: Giving competitors nothing to copy. Writing for The Register, Andrew Orlowski smartly states:
In May, I explained why Apple no longer innovates in my article "Why Apple needs to think like David again, and not Goliath". Cook, who arguably is a logistics genius, demonstrates status quo leadership. Jobs defied the rules, as I detailed in a December 2009 analysis "Why Apple succeeds, and always will". The company's co-founder exhibited "David Thinking" by, like the Biblical hero, changing the rules of engagement. iPhone 6 and iPhone 6 Plus follow what competitors established with 4.7in and larger screens, and what analysts predict consumers will buy.
What differentiates the new iPhones, the large sizes of which match competing devices? In his groundbreaking book Predictably Irrational, Dan Ariely explains how human beings tend to compare things that are closely alike and exclude others. Our brains are wired to make relative comparisons. The more relative two things are, the more likely we are to compare them.
Consider iPhone 6 Plus sitting on the store shelf next to Samsung Galaxy Note 4. Dimensions and weight are quite similar - 158.1 x 77.8 x 7.1mm and 172 grams versus 153.5 x 78.6 x 8.5mm and 176 grams, respectively. The Samsung screen is higher resolution (2560 x 1440 and 500 pixels per inch plays 1920 x 1080 and 401 ppi); camera offers twice the megapixels (16 versus 8); memory is three times more (3GB versus 1GB); and storage is expandable with a microSD card. I won't belabour the differences, because it's the similarities that matter. They draw direct comparison of the iPhone to the Galaxy Note.
Apple's past strategy - one built around selling to loyal customers - is to stand apart from competitors and set comparative features and benefits across its own product line. Meaning: Buyers compared Apple A versus B, C, or D, rather than against Competitor X, Y, or Z. The new iPhones are physically too much like competing devices.
A conversation I had this week with another news writer, who asked not to be identified, captures much of my initial analysis and sentiment about the new iPhones. Let's call him Fred.
Fred: So? iPhone 6? Will it be in your future?
Joe: Dunno...I find both phones disappointing. Plus is way too big.
Fred: Phones maybe, I'm excited about [Apple] Pay.
Joe: Even the 6 is big, for the screen size. No HD display. No optical stabilisation. My Icon has better specs.
Fred: Yeah, the 6 Plus is where it's at.
Joe: It's too big. Apple made a mistake following competitors' lead.
Fred: Sales will tell that story, and I expect huge numbers.
Joe: I dunno. You have to understand who Apple sells to.
Fred: The 6 Plus will be scarce I bet.
Joe: There is a very good reason why Apple kept screen smaller for so long. Fits users' lifestyles.
Fred: I'm sure they did their homework, and it is calculated.
Joe: Cook uses different math than Jobs. So maybe the homework will get lower grade.
Fred: We will see. :)
Joe: You don't sell the same thing for more. You sell something different, or better, for more. You think Plus will be big? Why? Convince me.
Fred: Users with 4, 4S, and 5S will be looking to upgrade and they want the big screens like their Android friends. Plus, Apple fans want the best - they don't pick what size fits, they buy the best model.
Joe: And their Android friends will laugh at them for spending so much. Big isn't cool, which is my point. Small is cool.
Fred: Different is cool. You need an iPhone that says 'I have the newest'.
Joe: Jobs made iPod cool with the nano in 2005.
Fred: nano was different.
Joe: You're thinking like a geek.
Fred: The small was inconsequential.
Joe: You jest, surely. The size meant everything.
Fred: A different colour has the same impact.
Joe: The nano was white and black.
Fred: I'm saying size, design, colour, it's just being different.
Joe: Size was the impact, when he pulled it out of the jeans coin pocket. What is MacBook Air's appeal? Size. iPad Air? Size.
Fred: I would argue weight.
Joe: This is a heavy phone.
Fred: 6 Plus will outsell 6 handily, IMO. Plus = special.
Joe: Plus = Too Big.
Fred: It's like adding the word 'Sport' to a car. Everyone wants the Sport. Blindfolded, do u want iPhone or the iPhone Plus? People say Plus.
Joe: The connotations around Plus when associated with size is Plus Size and being overweight. Blindfolded you can't see how big it is.
Fred: They made iPad work. That name was insane at first - menstruation.
Joe: And which sells more? iPad mini. Because it's smaller.
Fred: Because it's cheaper.
Joe: Because it sells better, Apple raised the price $70 [£43] to preserve margins; mini isn't that cheap.
Fred: Parents buy the cheaper iPad - they just see price tag.
Joe: Based on what hands-on knowledge?
Fred: I've worked retail and grew up poor :)
Joe: So have I. To both.
Fred: Parents will buy a significantly worse laptop for example, to save $20 [£12].
Joe: Then they wouldn't buy iPad to begin with.
Fred: If iPad mini was more expensive than Air, would it still outsell?
Joe: Possibly yes. It's all about benefits. Smaller size is a benefit. Larger size can be too.
Fred: Isn't that a feature technically? :) I read your feature vs benefit recently.
Joe: But in the case of Apple, and selling to the core customers again and again, size matters much. Right. Features and benefits are often confused.
Fred: Small size is a feature, not a benefit. You posted recently about the difference got me thinking about that.
Joe: Right. Slipping your iPhone into your back pocket is a benefit. Using your phone with one hand is a benefit. Benefits that go away with Plus.
Fred: So, will the 5S outsell 6?
Joe: Quite likely, yes.
Fred: Cheaper and even smaller.
Joe: iPhone 4S sold extremely well [after 5 and 5S shipped]. Price and size.
Fred: I see the 5C doing better. Free. People won't see the reason to spend $99 [£60] vs free.
I wanted to discuss iPhone 5C more, but I was already late taking supper to my 92 year-old father-in-law, so we ended the discussion.
When you think about Apple's fashion-obsessed customer culture and the company's long-standing and successful approach to design, smaller matters more. iPod shrank with iterations, while Apple resisted following competitors and taking iPhone down Big Screen Lane.
How fashionable is a huge handset with a 5.5in screen? At my daughter's university, most co-eds carry smartphones in their back pockets. iPhone 6 should still fit, if a bit more snuggly, but the Plus?
It's why I told Fred that you have to understand who Apple sells to. What is the customer base, and how likely is it that many users will want to purchase a humongous phone? Smaller size is more stylish and provides better benefits.
I really expected Apple to deliver an iPhone Air - one that put a larger, more readable and vibrant display into a smaller enclosure. To re-revolutionise the smartphone by doing more with sensors, which used in the original made the device more human - more responsive to you.
Apple could have done much more with iPhone 6's 4.7in screen capability, while using sensors and voice interaction to make the device even more responsive, human-like, and intimate. That's the Tim Cook unveiling I wanted to see.
I am undecided still about either iPhone. Balance is another consideration - that's how the features and benefits fit together and how the phone handles. My Nokia Icon has great balance and feel, while HTC One M8 is clumsily handled. If Apple gets physical balance right, it will help offset size increases.
Geeks love their big phones and obsess about features, which is one reason I include the exchange with Fred. But almost everyone else evaluates products by different measures. Maybe Fred is right and Apple did its homework. I'll need to use both phones before being convinced.