Gareth got his cheque last week and he's a happy bunny with his new Dell, even if he did have to fight tooth and nail to get something that Dell advertised.
And who do you complain to about a Dell advert and a sales rep's lack of willingness to fulfil the terms of said advert? The Advertising Standards Agency in India?
And all of this is before you work out the price difference between Dell's normal sales site - which sells computers all-inclusive - and the corporate site, which sells computers on a nett basis, and then adds the VAT plus delivery on when you click through.
The result of this tedious clicking is that the Dell corporate site produces computer prices that are around three per cent less than the mainstream Dell site.
"That isn't possible," says the sales droid. Until you realise that the mainstream site has different phone numbers to the corporate site, so you're dealing with different Dell sales droid offices.
Sometimes I despair of dealing with Dell. But hey, they are sooo cheap when it comes to selling hardware...
