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UK Businesses Now Expect Emails To Be Answered Within 30 Minutes says Survey

UK Businesses Now Expect Emails To Be Answered Within 30 Minutes says Survey
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The research has also been extended this year to ask a number of business critical questions, revealing both, a growing demand for email access on the move, and a realisation of a number of the benefits of more widespread adoption:

42% of all workers now say they need to be able to access and respond to emails when away from the office during work hours, simply to keep the wheels of business turning.

58% of employees believe that all employees will need mobile email access in the future. 12% believe that time has already come - while more than one in five employers believe the same.
 
More than a third (36%) of the UK workforce are aware of occasions where the absence of mobile email access has caused unnecessary stress and conflict in the workplace.

Three out of ten workers suffer stress when encountering a very full inbox upon returning from meetings - rising to more than a third of younger workers, while 17% feel anxious when they are 'offline' .

35% of the workforce also feel that the absence of mobile email access or availability leads to wasted time (such as in between meetings or travelling to events).

The figure doubles amongst workers, such as service engineers who spend some of their time outside of the office regularly (stipulated as at least two days a week).

The average time wasted across a typical working month equates to 4 working days per month - 31hrs a month - (or a fifth of the working month).
Desire Athow

Posted by Desire Athow on 02 July 2008

Désiré Athow is the Content Editor for ITProportal.com and has been writing tech articles for nearly a decade. You can follow him on Twitter.

Tags: Careers, Management, Stressware