Mark Swanston, Infrastructure Operations Services Manager at UK Data Centre Consulting Firm GlassHouse Technologies UK (LTD) and a contributor to ITProPortal.com Swanston brings over 12 years experience within the support services arena. During his time at GlassHouse, he has worked with numerous organisations delivering a wide variety of support services. Although initially brought onboard to provide technical support, Swanston quickly climbed ranks within the organisation and now has the responsibility for overseeing the operations team, supporting pre and post sale engagements. Swanston joined GlassHouse from IBM where he was part of team delivering strategic support to IBM’s internal EMEA based data centres. During this time he gained valuable insight into managed service best practice and also developed automation policies which helped form the building blocks of the processes used today within IOS.