Articles by Ken Turbitt

ITIL and CMDB Synergy : Enhanced Service Management

25 Apr 2008

IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure...

http://www.itproportal.com/2008/04/25/itil-and-cmdb-synergy-enhanced-service-management/

Manage IT from a Business Perspective: Latest Best Practices from ITIL

23 Apr 2008

The IT Infrastructure Library (ITIL®) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on...

http://www.itproportal.com/2008/04/23/manage-it-business-perspective-latest-best-practices-itil/

CMDB, the Cornerstone of ITIL-based Integrated Service Support

22 Apr 2008

A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to...

http://www.itproportal.com/2008/04/22/cmdb-cornerstone-itil-based-integrated-service-support/

Streamlining service request processes : A Key to Business Success

21 Apr 2008

Imagine being able to give your employees the luxury of one-stop, online shopping for all the services they need. Now, imagine that you could provide all...

http://www.itproportal.com/2008/04/21/streamlining-service-request-processes-key-business-success/

Supercharge your IT Business Value through BSM

18 Apr 2008

The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most...

http://www.itproportal.com/2008/04/18/supercharge-your-it-business-value-through-bsm/

Understand the ITIL code and expose its secrets

17 Apr 2008

The Information Technology Infrastructure Library (ITIL®) is the most widely adopted best-practice IT framework for service management. ITIL defines...

http://www.itproportal.com/2008/04/17/understand-itil-code-and-expose-its-secrets/