Nick Rowley
Articles by Nick Rowley
The Beauty Parade: Selecting the Best Option or Ensuring Confusion and Delays
The beauty parade works a bit like the process for getting a new terminal five at Heathrow. You start with an identified need: more capacity, new software or...
Document management systems doing their bit to encourage the cutting of carbon emissions
While there is a lot of discussion over how to cut carbon output from IT and Communications, its only part of the picture. Organisations should look beyond...
Document management and retrieval applications? What's the ROI
We know that document management systems eliminate having to print out loads of documents a day in order to capture and file them, thereby making them more...
People and processes for the front and back office functions
There is a clear distinction between the types of work and hence the types of people and processing required from these two areas. The front office...
Making Sense of Data : When Context and Relevance Matter Most
Search Engines or, more relevantly, Information Retrieval Engines, both on the web and within internal systems, have proved that they can deliver data–...
Why Managers need to grasp the challenges of proving compliance through better process control
Proving compliance to regulatory requirements just gets a whole lot easier with eProcess based systems. The flow defined within an eProcess engine determines...
Customer service agents – how to make them more efficient and more productive?
When a customer contacts an organisation via any channel such as by telephone, email or letter, the CSA (customer service agent) needs to have instant access...
Strategic Archiving – an answer to achieving a single document repository
As a result of a succession of corporate acquisitions many companies end up with their customer billing and information filed in disparate system silos. ...
Managing expectations means a better experience for both customers and staff
A surprisingly short time ago, a query, complaint or even order was sent by post and you sat back and waited for a reply perhaps a week or two later. Now...
CRM Pros and Cons : One size does not fit all
The adoption of CRM has brought companies as many problems as it has benefits One of the big reasons why I see that CRM systems don't go far enough and often...
Why is outsourcing a good option for shrinking product cycles?
Not only are product life cycles shrinking, but also with regards to project work, businesses are saying: ‘We want this faster, because the sooner we get...
Globalisation : How this trend has affected the way Vendors Interact with the Channel
The growth in globalisation has impacted on the type of relationships vendors have with their Channel. There has been a marked shift in vendor/reseller...
Benefits of using the reseller channel – What is the industry perception?
The perception is held by more than one community, vendors themselves understand that they have to be clear as to whether they are a partner sales driven...
Document Management: Know your way out of the maze
The vendor community should consider how to differentiate their document management technology and service provision for the channel. There are a core set of...
Document Management : Understand the key drivers behind the trend
There has been a prolific growth of unstructured information (85%unstructured, 15% structured) and along with it a burgeoning requirement for compliance and...
