Demand has never been higher for private security companies to fill the shortfall in protection as a result of police cuts, with towns up and down the country calling on guards to help curb this upward criminal spike.

When customers buy goods – or when they are thinking about that great deal but want more information – they will naturally reach out for more information.

Tony Hughes, Chief Products Officer, Civica explains how to strategically upgrade systems while taking the whole organisation on the transformation journey.

Machine learning offers potential new approaches to aid the clinical diagnosis of depression – a condition that affects over 300 million people around the world and costs the global economy an estimated $1 trillion every year. However, it's a pursuit that raises tough questions about how we define and quantify the problem, as well as ethical and logistical challenges.

Before reaping the rewards of next-generation connectivity, there are several steps businesses will need to take, and a number of barriers to overcome

The skills gap is prominent in the world of blockchain. Companies around the world end up vying for the same talent.

The majority of phone calls to companies take place in contact centres, which means that they play a crucial role in shaping customers’ perception of a brand.