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Sunbelt TechTips for the week of May 29

How can I get rid of ActiveSync?

If you can’t seem to remove ActiveSync using the the Add/Remove Programs tool, for older versions of ActiveSync (3.6 and prior), you may need to manually remove the software by following these steps:

Delete the ActiveSync icon from the desktop (right click and click Delete or drag the icon to the Recycle Bin).

Delete the Microsoft ActiveSync folder in Windows Explorer (by default, it's located in c:\Program Files).

Edit the registry to uninstall the program: navigate to the following keys and delete them: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Current Version\Uninstall\Windows CE Services HKEY_LOCAL_MACHINE\Software\Microsoft\Windows CE Services HKEY_USERS\Default\Software\Microsoft\Windows CE Services

Restart the computer.

Battery drains too quickly on SP2 laptops

If you've installed Windows XP Service Pack 2 on your portable computer, you may find that the battery goes down more quickly than you expected after you unplug the AC power. This can happen because the computer isn't able to go into the ACPI processor idle state because of a component of the USB 2.0 driver. There's an update that you can download and apply to fix the problem. To find out more and get the update, see KB article 918005 (opens in new tab).

How to configure a VPN connection in XP

If you need to connect to your office network from home or when you're on the road, one of the most secure ways to do so is via a virtual private network (VPN) connection. There must be a VPN server on the company network and you'll need the proper credentials to log on, but once you have that, XP makes it easy to set up your VPN connection from your laptop or home desktop system. For instructions on how to do it and tips for troubleshooting common VPN problems, see KB article 314076 (opens in new tab).

Troubleshoot Internet connection problems

If you're having problems getting your Windows XP computer to connect to the Internet or browse the Web, there are numerous possible causes. The best way to determine what your problem is (and fix it) is to take a methodical approach. KB article 314095 walks you through the steps to help diagnose what's interfering with your connection, whether it's a configuration on your computer or a problem with the server. Link here (opens in new tab).

Alex is a technology CEO, with leadership, operating partner, investor, and board member roles at security firms including AutoLoop, Borland, Quarterdeck (now Symantec and Cisco WebEx), GFI/TeamViewer, Sunbelt Software (now ThreatTrack Security), BlueStripe Software, StopBadware, Knowbe4, Malwarebytes, and Runaware Holding AB. When CEO of Sunbelt he ran a security blog, and he still writes on security.