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Free Open source support from your desk

For those looking for help on computer related issues, why not try QUNU.com. The website bears some resemblance with Skype's website.

Indeed, QUNU.com relies on Instant messaging (Jabber in this case) rather than any other mode of communication. Its modus operandi is quite simple and more importantly, it is free

Enter a term in their search engine (including Linux and Open source), a list of experts is then displayed; they are online and available to talk. You then request a chat and of course, they will try to solve it.

While QUNU's idea is interesting, there are a couple of problems that will confine it to the fringes of customer support segment.

One, alternative solutions like Yahoo Answers exist without having to to get your IM working.

Two, using QUNU implies that your computer and your internet connection are working; however, a significant number of support request are internet related.

Three, unlike say Yahoo or Skype, QUNU still has to build up a massive userbase before trying to people to use it.

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.