Open source CRM opens University

SugarCRM Inc. announced the availability of Sugar University, an educational resource for SugarCRM end-users and administrators. SugarCRM is the most popular Open Source CRM (Customer Resource Management) application on the market.

Sugar University offers online, self-paced training as well as personalized, instructor-led web-based learning sessions. Sugar University is available today and can be found at

For the last six months, Sugar University has been tested and used by a select number of SugarCRM customers, who have benefited from the blend of self-paced and instructor-led online learning sessions.

The Online Library allows individuals to learn at their own pace by accessing online learning guides as well as instructional videos demonstrating key application functions.

-- Learning Guides offer detailed step-by-step instructions on how to complete key activities within Sugar Suite.

-- Educational Videos provide audio and visual overview demonstrations to "show you" how to complete a task or activity within Sugar Suite.

Instructor-Led learning sessions provide live online access to SugarCRM experts.

-- Seminars cover such basics as Getting Started, Opportunity Management, Administration and more. Seminars include product demonstrations and Q&A. Seminars generally last 45 - 60 minutes.

-- Workshops provide key product knowledge, best practices and proven tips and tricks on advanced topics. Workshops offer a combination of lectures, application demonstrations, and hands-on exercises from SugarCRM experts. Workshops generally last 1.5 - 2 hours, and are limited to 10 participants per session.

-- Office Hours are available for seminar and workshop participants to have their follow up questions answered.