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Microsoft : Arrogance leads to Vulnerability

I rolled along to Call Centre Expo at Birmingham's NEC this week to learn about all things call centre-ish.

Microsoft was there, extolling the virtues of its CCF call centre software - which costs, as you might imagine, a fair old wedge of


Chatting with the Microsoft senior sales people, I was struck by their incredible arrogance. They know the company's products are good, but they have no qualms whatsoever about charging top dollar as a result.

It reminds us how Microsoft used to behave when it comes to their products' security records. IE5 and 6 were nothing short of being proper Swiss Cheese with loads of holes in them (opens in new tab) but hey, they had 95% of the browser market at that time and couldn't care less.

At the other end of the scale this week, we have Tesco, which has announced plans to sell six packages to complete with Symantec and Microsoft - each for under £20.00.

Tesco's software will include antivirus, firewall and office-productivity products.

Symantec has gone on record as welcoming the competition. A realistic and refreshing approach.

And Microsoft? Its senior staff were incredibly dismissive of Tesco at the show this week. And this about a former supermarket company that is steamrollering all the competition out of the way.

I don't like Tesco because of the way it treats its suppliers - the farmers - on prices. I dislike Microsoft's sheer arrogance even more, so for once, I'll be rooting for Tesco to succeed with its software.

The lesser of two evils...