The broader benefits of VoIP

Research into the adoption and use of VoIP and convergence shows that there is a spectrum of benefits to be gained. Peter Hall looks at the evidence for productivity and performance improvements from IP communications as well as some of the factors that can cause companies to under achieve.

• Hard vs. soft cost savings of VoIP

• Business flexibility and remote working

• The productivity benefits of VoIP applications

• Targeting business improvement benefits in the VoIP business case

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