Global customer service with VoIP

A strong customer focus has seen Razorgator grow to become one of the world's largest online marketplaces of its type. Such an approach in a B2C marketplace requires extensive systems and human resources to maintain.

VoIP has enabled the company to integrate their five offices, pooling resources to ensure they deliver excellent customer service across continents and time zones.

Mark Jones explains how Razorgator uses its solution to:

• Create a global office with complete integration for remote workers and satellite offices

• Integrate with the customer management system to improve the customer experience via automatic call routing

• Use global resources to manage peak time flows

• Manage and maximize affiliate partnerships by ensuring the phones are answered correctly

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