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Developing an IP telephony strategy

If companies are going to make the most of the business opportunities offered by IP Telephony, they need a comprehensive strategy for process, organisational and people changes as well as technology.

Drawing on his company’s experience of planning and implementing IP telephony for a wide range of leading private and public sector organisations, Roger outlines the essential elements for building an effective strategy.

• Setting realistic goals

• Maximising existing network investments

• Fundamentals Do’s and Don’t’s

• Driving and delivering business value

• Planning for convergence

Listen to this interview

Désiré has been musing and writing about technology during a career spanning four decades. He dabbled in website building and web hosting when DHTML and frames were en vogue and started writing about the impact of technology on society just before the start of the Y2K hysteria at the turn of the last millennium. Following an eight-year stint at ITProPortal.com where he discovered the joys of global tech-fests, Désiré now heads up TechRadar Pro. Previously he was a freelance technology journalist at Incisive Media, Breakthrough Publishing and Vnunet, and Business Magazine. He also launched and hosted the first Tech Radio Show on Radio Plus.