If companies are going to make the most of the business opportunities offered by IP Telephony, they need a comprehensive strategy for process, organisational and people changes as well as technology.
Drawing on his company’s experience of planning and implementing IP telephony for a wide range of leading private and public sector organisations, Roger outlines the essential elements for building an effective strategy.
• Setting realistic goals
• Maximising existing network investments
• Fundamentals Do’s and Don’t’s
• Driving and delivering business value
• Planning for convergence